Privacy Policy

How we collect, use and protect your information

Last updated: July 2026

1. Who We Are

Discover Plymouth ("we", "us", "our") operates the discoverplymouth.com website and the Discover Plymouth mobile application. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information you provide: name and email address when you contact us or subscribe to our newsletter.
Usage data: pages visited, time on site, device type and browser, collected via analytics tools.
Location data (app only): with your permission, approximate location to show nearby attractions. You can disable this at any time in your device settings.

3. How We Use Your Information

To provide and improve the Discover Plymouth app and website
To respond to enquiries and provide support
To send updates about the app (you can unsubscribe at any time)
To improve our website and app experience
To comply with legal obligations

4. Legal Basis for Processing

We process your data on the basis of: consent (newsletter, location services), legitimate interests (analytics, service improvement), and legal obligation where required by law.

5. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who help us operate our services (e.g. email delivery, analytics, form processing), all of whom are bound by data processing agreements. Some forms are processed via trusted third-party providers, subject to their privacy terms.

6. Data Retention

We keep personal data only as long as necessary for the purposes described above, or as required by law. Newsletter data is deleted promptly when you unsubscribe.

7. Your Rights

Under UK GDPR you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise any right, email .

8. Cookies

See our Cookie Policy for details on the cookies we use.

9. Complaints

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact

Questions about this policy? Email or use our contact form.